Warranty and Returns Policy for ARK Performance Products

How do I return an item?

Please contact customer service for more information on returning an item. Thank you. All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2 business days of receiving your order. No orders are processed or shipped on Fridays, Saturdays,  or Sunday. In the event of delays, every effort will be made to contact you by E-mail. If the delay is due to back-order, you will receive notice by phone or e-mail and be given the choice to remain on back-order, substitute to another item, or cancel your order.

Signature is required on all orders (there must be someone to sign for the package or you have to pick it up from the local FedEx office). Overseas Order & Domestic

We will only accept credit cards approved by our bank for overseas orders or mail the payment to: 18440 Amistad St Unit E, Fountain Valley, CA 92708, USA. For more information please contact us. All orders will only ship by UPS, FEDEX, DHL or USPS.

For correct shipping charges on ground or air shipments, please call Tel) 714-987-9387. Unless specified, all orders in the domestic U.S. are shipped UPS ground or USPS Post.

QUESTIONS OR CONCERNS?

Call us Monday - Friday 9:00AM~5:00PM PST

Tel) 714-987-9387

Email: cs@outcastgarage.com

CANCELLATIONS:

To cancel an item on back order, contact our customer service department or call the number above. Please include your Invoice Number within the message. If the order cannot be canceled you will be notified.

RETURN POLICY

Exchanges or refunds are approved if the following criteria have been met.  No returns or exchanges will be allowed after 30 days from when the product(s) has been received.  Any discrepancies could result in a delay or partial forfeiture of your credit. For all light products, please test product for factory defects prior to installation. Once attempts of installation has been made, all light products are not returnable. No cancellation, refund, or exchanges on special order item. ARKperformance.com will not be liable if you order the wrong product. We provide technical specification and manufacturer part number information so that you can make an educated buying decision. For all Returns or Exchanges you will be provided a RMA Number. Without a RMA your Exchange/Return will be voided.

EXCHANGES:

• Outcast Garage must be contacted within seven (7) days from the date product has been received
• Product(s) must have a manufacturer defect
• May only be exchanged for same-item
• A Return Merchandise Authorization (RMA) Form must be filled out and sent back
• Contact Outcast Garage for an RMA Form and an RMA Number. RMA Number is valid for 7 days from the date of issue

RETURNS:

• Outcast Garage must be contacted within seven (7) days from the date product has been received.
• All non-defective returns are subject to a 30% restocking fee
• A Return Merchandise Authorization (RMA) Form must be filled out and sent back
• Contact Ark Performance for an RMA Form and an RMA Number
• RMA Number is valid for 7 days from the date of issue
• Product(s) are subject to inspection upon return
• Items must not be installed or used. Any signs of the product being used will void your return
• Must be in original packaging with all warranty cards, manuals, and accessories
• All shipment costs are non-refundable

SHIPPING POLICY:

For any shipment that is refused, you will automatically be charged $5.00 or 10%, whichever is greater (for international order we will charge 30% of the invoice price plus all shipping and duty we paid for the return product(s) to cover costs associated with processing your order and return. Shipping costs are not refundable.

We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.

SHIPPING DAMAGES:

ARK Performance ensures all products are packed with care to prevent damage during shipping. However, damage may still occur during shipping. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the delivery driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as ARK Performance from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.

All damages must be notified to carrier and the dealer within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. ARK Performance, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.

DEFECTIVE PRODUCTS:

All products require professional installation. Minor adjustments might be necessary. These are normal body work and installation steps for aero parts therefore it is NOT considered to be defective. In addition, all carbon fiber and fiberglass products are hand-crafted, and no two items will be identical. Small imperfections such as wavy weaves, small bubbles, and clear coat blemishes are inevitable. Pictures are required to demonstrate true defects on products prior to return. See above for information on our return policy.

DAMAGED PRODUCTS

If your product has been received damaged, you must document all of the damages and contact us within 24 hours of delivery. Please call us immediately at Tel) 1-909-947-1275. Our customer service representatives will guide you through the process to file a damage claim with the shipping company. Please note, we will ship your replacement item(s) after the claim has been processed and resolved, which may take up to 60 days or less. If you need a replacement right away, we will charge a deposit/core charge until we receive your damaged item. We will provide a full refund of the deposit/core charge upon receipt in its original package. All return item(s) must be new and have never been used, modified, or installed. Any signs of installation or being used, we will charge a restocking fee.

MANUFACTURERS LIMITED WARRANTY:

ARK Performance Inc. offers a Limited Warranty to the original purchaser of all ARK products against defects in material and workmanship under normal use of the time period set below. The ARK product in question must be shipped back to ARK Performance at the expense of the customer to be inspected by ARK technicians. If it is determined to have a manufacturer defect and a valid claim is received by us within the Warranty Period, ARK Performance will provide repair, replacement part(s), or product (or if no longer available, a comparable product) to replace those which have proven defective and cover cost of the new product(s) to the customer. When a product is exchanged, any parts or products replaced under this Limited Warranty will become the property of ARK Performance. This warranty is non-transferable.

1. Exhaust System Products: 1 Year Limited Warranty

2. Billet Aluminum Accessories: 1 Year Limited Warranty

3. Black-Powdered Coating Products: 3 Year Limited Warranty

4. Vertical Door Hinge: 1 Year Limited Warranty

5. Short Shifter: 3 Year Limited Warranty

6. Coilover Systems: 15 Month Limited Warranty

7. Lowering Springs: 15 Month Limited Warranty

WARRANTY EXCLUSIONS:

1. This warranty applies only to products manufactured by or for ARK Performance. For non-ARK products, even if packaged or sold with the ARK products will not be covered by this warranty.

2. No claim will be accepted for the damages in transit. Please contact the carriers directly.

3. This Limited Warranty does not include any flange gaskets, rust, normal wear, tear, or injury arising directly or indirectly from the use of the ARK product.

4. Damage incurred in any misuse, abuse, accident, collision, installation, modification, flood, fire, earthquake, road hazard, any other means of improper care or maintenance will void this warranty.

5. For fitment or installation issues please contact us before using the exhaust system, suspension system, body kit, etc. on the vehicle to be considered for warranty replacement. If the product has been used or show signs of being used, we will not accept a return or an exchange.

6. Warranty does not cover cost of removal, repair, replacement, installation, shipping or other incidental charges.

7. Any variations in color developed over time due to exposure to sunlight or UV light will not be covered by this warranty.

INSTALLATIONS:

All aero body parts require professional installation. Buyer understands that some products may require modifications for correct fitment. Minor adjustments may be necessary as part of the normal installation process. All carbon fiber and fiberglass products will not sustain heavy force or weight and could be subjected to cracks by such force or weight. ARK Performance has made an effort to produce all its aftermarket products to fit the original factory vehicles as closely as possible. However, like all aftermarket aero, prepping may be necessary for an accurate fit. The buyer needs to perform these steps to his/her satisfaction before installation. If the buyer wishes to paint the products, he or she must pre-fit the parts to the vehicle before painting to ensure proper fit. There are absolutely no returns on painted or installed products.